Return & Refund Policy

Last Updated: June 17, 2026

At Mark & Linda Toronto, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Before initiating any return, we encourage you to contact our customer support team at info@marklindatoronto.com so we can help find the most suitable solution.

1. Our Business Model

Mark & Linda Toronto operates using a supplier-direct fulfillment model. To reduce waste, minimize excess inventory, and lower environmental impact, many products are shipped directly from our international fulfillment partners.

As a result, approved returns may need to be sent to the designated return facility of our supplier, which may be located outside your country of residence, including China.

Customers should carefully review this policy before placing an order.

2. Return Request Period

You may request a return within 30 days of receiving your order.

To initiate a return request, please contact:

Email: info@marklindatoronto.com

Your request must include:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Supporting photos if the item is damaged, defective, or incorrect

Return requests submitted before the item has been delivered cannot be processed.

If your request is approved, we will provide detailed return instructions and the appropriate return address.

3. Return Eligibility Requirements

To qualify for a return, the item must:

• Be unused and unworn

• Be unwashed and undamaged

• Be returned in its original condition

• Include all original tags, labels, packaging, and accessories

• Show no signs of excessive use beyond normal inspection

Items that do not meet these conditions may be rejected.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are generally non-returnable unless they arrive defective or damaged:

• Underwear

• Swimwear

• Earrings and certain jewelry items

• Personal care products

• Any sealed item that has been opened after delivery

Sale and Discounted Items

Items purchased during promotional sales, clearance events, or with substantial discounts may not be eligible for return unless defective, damaged, or incorrectly supplied.

4. Return Shipping Costs

Unless required otherwise by applicable consumer protection laws, customers are responsible for:

• Return shipping costs

• International shipping fees

• Customs duties

• Import taxes

• Carrier handling fees

Returns must be sent to the return address provided by our support team.

Customers are responsible for arranging and paying for the return shipment.

We strongly recommend using a tracked shipping service. We cannot process a return if the package cannot be verified as delivered.

5. Alternative Resolution Options

International returns can sometimes be costly and time-consuming.

In certain situations, we may offer an alternative solution, such as:

• A partial refund

• Store credit

• A replacement item

• A discount on a future purchase

Any alternative resolution is offered solely at our discretion and will be discussed directly with the customer via email.

Please contact us before sending any item back, as many issues can often be resolved without requiring an international return shipment.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Significantly different from what was ordered

Please contact us within 30 days of delivery.

Your email must include:

• Your order number

• A detailed description of the issue

• Clear photographs showing the problem

Without sufficient photographic evidence, we may be unable to investigate or approve the claim.

Once reviewed, we will determine the most appropriate solution, which may include a replacement, store credit, partial refund, or full refund.

7. Refund Process

Refunds are processed after:

1. The returned item has been received at the designated return facility.

2. The item has been inspected and approved.

Once approved, refunds will be issued to the original payment method used during checkout.

Please allow up to 14 business days for the refund to appear, depending on your bank or payment provider.

Non-Refundable Costs

Unless required by law, the following are not refundable:

• Original shipping fees

• Express shipping upgrades

• Customs duties and import fees paid by the customer

• Return shipping expenses

8. Order Cancellations

Because orders are processed quickly, cancellation requests cannot be guaranteed.

If you wish to cancel an order, please contact us immediately at:

info@marklindatoronto.com

If an order has already entered processing or shipment, cancellation may no longer be possible.

Customers agree to contact us first regarding any concerns before initiating a payment dispute, chargeback, or claim through their payment provider.

We are committed to resolving legitimate issues fairly and efficiently.

9. Delivery Responsibility and Liability

Customers are responsible for providing accurate shipping information at checkout.

Incorrect Addresses

If an incorrect shipping address is provided, customers must notify us within 24 hours of placing the order by emailing:

info@marklindatoronto.com

After this period, modifications may no longer be possible.

Delivered Packages

Once tracking information confirms successful delivery to the address provided by the customer, Mark & Linda Toronto cannot be held responsible for:

• Lost or stolen packages

• Delivery issues occurring after confirmed delivery

• Incorrect addresses supplied by the customer

Customers are encouraged to ensure that deliveries can be received safely and securely.

10. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:

Mark & Linda Toronto

Email: info@marklindatoronto.com

Our support team will do its best to provide a fair and reasonable solution to any issue.