Shipping Policy

Last Updated: June 17, 2026

At Mark & Linda Toronto, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received and verified.

During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Time

After processing, the estimated delivery time is generally 1–7 business days, depending on:

• Destination country and region

• Shipping carrier availability

• Customs clearance procedures

• Weather conditions

• Peak seasonal demand

Please note that all delivery times are estimates and cannot be guaranteed.

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur that are outside of our control.

3. Fulfillment and Shipping Origin

To reduce unnecessary waste, minimize excess inventory, and support more sustainable logistics practices, many of our products are shipped directly from our international fulfillment partners.

As a result, your order may be shipped from one of our supplier facilities, including facilities located in China or other international distribution centers.

This fulfillment model allows us to offer competitive pricing while reducing environmental impact.

4. Customs Duties, Taxes, and Import Fees

Depending on your country of residence, your order may be subject to:

• Customs duties

• Import taxes

• VAT/GST

• Brokerage fees

• Other governmental charges

These fees are determined by local authorities and are the sole responsibility of the customer.

Mark & Linda Toronto has no control over these charges and cannot estimate their amount in advance.

Refusal to pay customs duties or import charges does not qualify an order for a refund.

5. Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Shipping fees may vary based on:

• Destination country

• Product weight and dimensions

• Selected shipping method

• Promotional offers currently available

Any applicable shipping charges will be clearly shown before the customer confirms the order.

6. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Customers are responsible for monitoring the tracking information provided and following shipment updates.

Tracking information may take several days to become active after dispatch, depending on the carrier and destination.

Customers are encouraged to regularly check the tracking status and follow any delivery instructions provided by the shipping carrier.

7. Collection Points and Missed Deliveries

In some cases, shipping carriers may redirect packages to:

• Local collection points

• Parcel lockers

• Postal offices

• Authorized pickup locations

Customers are responsible for collecting packages from these locations within the timeframe specified by the carrier.

Failure to collect a package may result in:

• Return of the package to the sender

• Additional shipping fees

• Delayed delivery

Any costs associated with reshipping an unclaimed package may be charged to the customer.

8. Delivery Delays

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

• Customs inspections

• Severe weather conditions

• Public holidays

• Carrier disruptions

• Transportation issues

• Supply chain interruptions

• High seasonal demand

Such delays do not automatically entitle customers to refunds, chargebacks, compensation, or order cancellations.

If your package appears delayed, please contact us before opening a dispute with your payment provider.

We will gladly assist in investigating the shipment status.

9. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information

• Monitoring tracking updates

• Ensuring someone is available to receive the package when necessary

• Collecting packages from designated pickup locations when required

Failure to fulfill these responsibilities may result in unsuccessful delivery for which Mark & Linda Toronto cannot be held liable.

10. Incorrect Shipping Addresses

Customers must carefully review all shipping details before completing their purchase.

If an incorrect shipping address has been provided, customers should contact us immediately at:

info@marklindatoronto.com

Address correction requests should be submitted within 24 hours of placing the order.

Once an order has entered processing or shipment, address changes may no longer be possible.

11. Delivered Packages

When tracking information confirms successful delivery to the address supplied by the customer, responsibility for the package transfers to the customer.

Mark & Linda Toronto is not responsible for:

• Lost packages after confirmed delivery

• Stolen packages after delivery

• Packages accepted by household members, neighbors, reception desks, or building staff

• Delivery issues caused by incorrect customer-provided information

Customers are encouraged to choose a secure delivery location whenever possible.

12. Lost, Damaged, or Missing Shipments

If your package arrives damaged, appears lost in transit, or has not arrived within a reasonable timeframe, please contact us at:

info@marklindatoronto.com

To help us investigate, please include:

• Your order number

• A description of the issue

• Photos of any damage (if applicable)

We will work with the carrier and fulfillment partner to determine the most appropriate solution.

13. Contact Information

For any questions regarding shipping, delivery, or tracking, please contact:

Mark & Linda Toronto

Email: info@marklindatoronto.com

Our support team will be happy to assist you.